Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. Green power light is flashing and WiFi light is green. Flashing White. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. They ran some tests and said we had connectivity - 5444401. . Options. 1, sign on and put it into modem mode. The blue light usually flashes when the WPS button is pressed and the Hub is searching for a new device. Try calling the equipment activation number they may be able to help. on 30-11-2022 19:19. Here is a handy guide to the light on your Hub 5. • Then use the power switch to turn the unit back on. We would like to show you a description here but the site won’t allow us. Equipment activation on 0800 953 9500. The Significance of White Light on Virgin Media Hub. 3. Hi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. If you know how to exit the modem mode, do it. Tried and followed all of the instructions but it's still red. Might have to try that for a few minutes, and try it both quickly and slowly. When the device begins to pair, the system light can flash red. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. Green Light. on 30-09-2020 17:56. Virgin Media. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. This could mean that you have a bad connection in your home. Solid white: The Hub 4 is powered on and working correctly. On a Hub3/4/5, you could first try separating the SSID's of the 2. installed the new hub 5 from hub 4 due to package change . I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . Thanks. Hi Prg21, Thank you for your post and welcome to the forums. It will show what the Hub is doing. The white power light will come on and the arrows will be flashing amber or red. Hello. Wished I had stuck with BT. 0 has got a constant orange light and our internet is working intermittently. Travelinsoul. Mark as New; Bookmark this message; Subscribe to this message;. The power light of the Virgin Media Hub 3. on 19-09-2023 03:59. Switched On Families. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. Since swapping the wifi pod doesn’t work (constantly flashing white light) and the Virgin Connect app can’t find the hub. Share with friends. Robbo600. Red flashing phone light. 0 upright Your Hub works best when it’s standing on its base, lights facing into the room. Virgin TV 360. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. VM will not dispatch any technicians while an area fault exists. Options. Options. The Intelligent WiFi Plus is a welcome update from Virgin Media and I’d encourage anyone on the aforementioned plans to give the customer service line a call (0345 454 1111) and get the upgrade. 5x red flashing light. Hey, Just after some advice. Virgin Mobile. White power light is on and Internet lights are blue. Hello, Received our Hub 4 today. Virgin Media Super Hub 2. I have made sure every connection is fitted properly and even tried multiple Ethernet ports (just in case). Learn more. It has done for over a couple of hours now. Post ReplyIt keeps flashing green and then flashing white and my connectivity is still in and out. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. Ensure that your Virgin Media box is switched on. installed the new hub 5 from hub 4 due to package change . i have looked at the network log doesn't look good . If you don’t have issues with anything other than what you’re describing here, you’re unlikely to notice a significant difference. on 07-01-2023 14:46. Replace virgin media hub 3. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. Needless to say this was frustrating! Now for the last few nights our Hub 5 just completely disconnects, into a flashing blue light state for around 10 minutes, and then flashing red. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. In either Mode the red power light is an indication of over heating and most not be ignored. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. Wait at least 5 minutes for it to finish. If there’s a problem the lights will tell you what’s going on. I haven't had internet for 5 days now. Tudor. Otherwise, go over the instructions again before contacting support. Options. After it, click on the WPS. In Router Mode the power light should be white. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. After it, navigate to the Admin settings and restart your Virgin Box. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. More information can be found here . We would like to show you a description here but the site won’t allow us. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. My hub4 will not connect to the internet, I have tried resetting, turning off, checked all the wires. Solved: New hub - activation an different lights flashing - Virgin Media Community - 5145140. I even checked the cables and it all appears fine. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Hello. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. This can happen after a software upgrade. on 18-12-2022 13:30. If the power button is flashing amber your hub is in recovery mode. It’s likely to be a loose connection in your home. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. I have tried the WiFi troubleshooting and still nothing. Re: Hub 4 red light and no rf signal. The WiFi reception is poor. A flashing red light on your Virgin Media Super Hub could indicate a problem with your broadband connection or a loose connection in your wall socket. Not applicable. To troubleshoot the issue, you can: Check that your Virgin Media box is securely connected to the TV and mains power. This flashes during set up, and then stays green for 2 minutes when you're done. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue. Blue flashing light happens during the provisioning stage on a reboot. Re: SuperHub 5 - flashing white light. my wifi went down suddenly last night and hasn’t come back since. Close. Green power light is flashing and WiFi light is green. - checked all cables, switches etc for loose connections. Virgin media wifi booster problem. These lights are: Power: This light will be solid white when the router is powered on. After spending 8 hours of waiting it's. A guide to the lights, reading from top to bottom, can be found below. 02-02-2023 02:25 - edited 02-02-2023 02:25. Hub 3, green flashing light (+ wifi green) - usual fixes unsuccessful. I did two reboots and gave it 15 minutes each time, to be sat still to blue flashing IPv4 0. You can use a pen or paper clip to do this. Any help would be great. Options. Now when I got home today I was met with no internet and a Red - 5239893. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. The hub will flash with a slow white light for a few seconds then flash rapidly yellow. Users should wait for at least 5 minutes for the boot-up process to complete. Try a 30 second pinhole reset of the hub with no ethernet connection. The Passphrases of the SSIDs must match. Installing a Replacement router. The red ight has been on constantly for 12 months. Get a clearer signal Interference can weaken your Hub’s powers, so it’s best to position it away from other electricalDisconnect all unneeded ethernet cables from the rear of the Hub. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. Options. Step 1. I work from home so it is so important to try find a solution quickly! I have checked the status in the area and there are no issues. There are separate lights for the 2. We've cancelled your technician. then will come back on. For clarity, has the SSID on the Hub reverted back to the split 5G and 2G bands? Have you rebooted the Hub since changing and saving the SSIDs on the Hub Settings? In regard to the light on the Pod, are they slowly, or quickly pulsing/breathing, o. Virgin Media Hub 5 Light Status Overview. Blue flashing light for 2 days now. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. also pin reset. 2. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. - checked all cables, switches etc for loose connections. Re: Intelligent Wifi Hub Not Connecting. Internet LED. Read the article. It normally is white, but if there is an issue it will change to red. Flashing white: The Hub 4 is starting up. All my cables are. Did nothing, just the same solid white light. Suddenly this morning we have a green flashing light with no internet. So about 2 hours ago my hub had a red flashing light, I have turned it off, the white light shows, then flashes white, then flashes green and now flashes blue and has done every time I have reset/rebooted it. When this light is on, it typically means that there is a network issue that needs to be addressed. Blue flashing light, no amount of resetting or restarting is fixing it. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. Phone. my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me that vm say there is no issues the can find when they do a systems check. It’s like a. Running the diagnostics and it says the cable is. Checked with the VM connect app which indicated there was no connection. 1 from a browser?. long story short, I wake up during the night and start browsing the net. Virgin Media Super Hub 5. I didn't need an engineer to come as I had the. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. 4 – Connect the router’s power cord and turn both of them on. Sign in with username. This means the Hub is on, but your WiFi isn’t. Green power light is flashing and WiFi light is green. Just connect to the Hub, tap ‘Start the scan’ then let the app take you through the rest. Had my Internet completely drop. Please pop back to us at your earliest convenience and we'll do our very best to help. I'm not sure what else i can do to fix this any help would be amazing. 2. According to this Link a box with the light flashing in any colour is faulty. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). 0. Channel Optimisation must be left on. Solid white, dimmed: Everything’s okay. and tells you of more local issues down to street cab/ postcode level. Check in 2 places. Section 3: Virgin Media Hub 5. The kit is in Modem Only mode and the service appears to be working just fine. Now, navigate to the Advanced Settings, then click on Wireless. Just got a solid white light and nothing would change, resetting etc. I also wrote a full article about Virgin Hub 5 issues and the LED lights for common issues. If you’re using a splitter, make sure that’s firmly connected, too. When you first set up your router the WiFi LED will flash white, then turn green and finally turn off. On the Hub5 sticker. We would like to show you a description here but the site won’t allow us. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. Possibly not activated properly call. Mumfordd04. Hub 4 flashing white then turning red. Click on enter and next. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. It is booting up and should be ready in 5 minutes. Otherwise nothing has changed. They change to white when the connection is. Red light on hub 3. HUB 5 Flashing Blue Light. 1) Access your hub on 192. All Rights Reserved Options. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. intermittent. We would like to show you a description here but the site won’t allow us. It’s likely to be a loose connection in your home. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Browse. Then you can connect to whichever signal you want (before it would've be automatic). on 29-12-2022 23:18. Options. Stream from Virgin Media. It continued to flash. Thanks for that. Head over to wireless, and change the SSID of the 2. We've had a look at our systems from here and cannot find anything that explains the issues you're having. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. The Hub should now operate. No internet -hub 4 flashing yellow light. Flashing white light: When the Hub is booting up, it displays a flashing white light. This is why I suggested the pinhole reset and checking if the hub has access to the network. All Rights ReservedThanks for this. Are there any tests that forum staff can run to check whether the router is working correctly. I have: - turned it on and off at the wall. Options. 6 You can now unplug the larger . As soon as the hub is ready, you will see the white power lamp. WiFi Pod flashing red. 0800 953 9500. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Next. White light on. Options. Will the pod still work or does it have to be 1 single network. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. The pod light blinked for 10 mins then stopped showing that it is connected and the ethernet works on it. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. If it's ambient, sounds like the hub may have died. my hub 3 has only a yellow light on it right now. Enter your admin name and password. The WiFi reception is poor. White light on - Virgin Media Community - 5030957. Tudor. Turn the power switch off on the back of the Hub. on 18-02-2023 11:16. The top wifi light is solid green, the internet connection - 5396739. on 05-09-2022 19:01. Account - Mobile. Had my Internet completely drop. - 5386787. I even left it off by the wall overnig. White through to light orange are acceptable. I have 3 wifi pods in different locations of the house. Checked all connections. • Switch the hub back on at the power. Green power light is flashing and WiFi light is green. This means that the Virgin Media Hub is on. My virgin wifi booster dosent seem like it's on. Select Apply changes. Virgin Media Hub 5 Light Status Overview. The hub shows red light. The power indicator is just one use for the white light. If it does, proceed to the next solution. Options. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. I called Virgin Media and tried everything it asked me to do, that is, turned it on and off at the wall; checked all cables, switches etc for loose connections; pressed reset button for 30. Doesn't matter where I plug it, near or far from the router. Ensure that the white cable is securely plugged into both the Hub. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. It may be the Pod just needs to be re-activated. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. but no change. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Browse to 192. Virgin Media Forums Agent Carley 0 Kudos Reply. . We would like to show you a description here but the site won’t allow us. Speed. It’s likely to be a loose connection in your home. Connect the white cable properly to the Virgin media wall socket. Switch on the power button. This flashes during set up, and then stays green for 2 minutes when you're done. If there’s a problem the lights will tell you what’s going on. Reading other posts, I know I need a new modem. Arrived. I got the green power light flashing and WiFi light is green. 1 – Between the modem and the router, disconnect the Ethernet connection. I have a red light on the hub. If the light is red, it means there is an issue with your internet connection. 1 from a browser?. If its the former you need a technician visit, as either the hub is receiving no signal, or insufficient signal from the network. We are having to switch the Hub off and on numerous times a week, sometimes several times a day. 168. Stay safe online. The Virgin Media Hub lights can tell you a lot about its status. We would like to show you a description here but the site won’t allow us. Virgin Media Super Hub 2. Thisnis the 2nd issue I've had and nits not even a full 12 mo the yet. The only difference is on the Hub 3 the light is a strip near the top of the router, while the Hub 5’s lights are on the bottom. First installation and flashing green light. I have: - turned it on and off at the wall. It's been about 3 hours, anything else I am. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. So I contacted Virgin on Saturday as the white box on the wall has started to flash red. 0 provides essential information about the device’s power status. I checked my router and it has a flashing blue light. Steady White: The hub is fully. My Virgin Media App. And put access to hub 5. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. . If you press the WPS button on the Virgin Media Hub 3. But in most cases, a green light will mean something else depending on which light is green. on 07-05-2023 01:19. Virgin Phone Switchover. Anonymous. In Router Mode the power light should be white. If the internet light is off or flashing amber, run a diagnosis. When first powered on, you’ll see the light blink orange or amber as the router starts up. If you’re using a splitter, make sure that’s firmly. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. The WiFi Booster will start copying your Hub’s details. We would like to show you a description here but the site won’t allow us. Users should wait for at least 5 minutes for the boot-up process to. I have also fairly recently moved up to 650Mb broadband to combat these issues. 1 from a browser?. Hub disconnects. I have attempted to reset and hard reset which has failed, still got flashing blue lights with no Internet. Hi coolmd Thanks for providing an update on this. Teams meetings keep freezing. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Security matters. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. Switch on at the mains socket. I have a Super Hub 3 (white) at the moment. The Virgin Media Hub 5 light at the front let's you know what is g. Green power light is flashing and WiFi light is green. For Hub 3. Try restarting it, and if the problem persists, contact Virgin Media support. Enter the password given to you. No internet -hub 4 flashing yellow light. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. You can use the Virgin Media Connect app to run a super-intelligent WiFi home scan. Hub 4 intermittent internet issues dropping out. The Virgin connect app just says no pod detected. Mumfordd04. Your network has been fixed. Call equipment activation on 0800 953 9500. on 18-02-2023 11:16. 1 from a browser?. In this case you have a solid white light at the bottom which means and upstream and downstream lock has been achieved, which is only possible if the connection and levels are good enough (even if they may need minor adjustments or not). Account - Cable. Dave. Tuning in. I can't even game without bad lag. on 08-04-2023 10:07. Home Phone. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). . the hub is still flashing green lights 24 hours now. They aren't too far from the router either so this can't be the issue. It has it for about 30 minutes and then turns solid white but no devices can connect to it. It’s white when everything is working as it should. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. This means the Hub is on, but your WiFi isn’t. No issues in area currently.